Help Desk
Frequently asked questions
Golf
Yes, we can quote and book European and World Wide golf courses with a minimum of 3 golf rounds. If you would like to make a tee time booking you can do so via our enquiry form.
Unless specified in the inclusions of the price, buggies will generally be an additional / optional extra.
We recommend you arrive 10-15 minutes before your tee time.
You can call us on 020 8518 9104 or email us on travel@exclusivegolftravel.com or complete our enquiry form.
Payments
Please see our weather policy. Each hotel and golf course sets its own weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.
The majority of our non-golfer packages include accommodation, full use of leisure facilities and any meals the golfers have. However, some venues do charge a small fee for use of facilities. Please check with your Sales Consultant prior to booking.
We base the deposit on the value of the booking and if there are any non refundable components attached to it.
We will send you a payment link and / or you can log into your account to make payment.
UK & EU breaks where your group size is 1 - 20 require full balance 12 weeks prior to your departure date. For all other regions (regardless of group size) or if your break contains flights, final balance is due 16 weeks prior.
Please check your confirmation for your balance deadlines.
All deposits are non refundable.
Accommodation
Yes, you can book a trip with non-golfers. Please let us know on the enquiry form, alternatively inform your Sales Consultant prior to booking.
You can check inclusions at the time of booking. Most venues will include breakfast with some offering all inclusive options as well as half board too.
Most prices will be based on twin-share. We offer single supplements or triple options.
Travel
We can offer flights on all golf holidays in addition. We hold an ATOL (5092) so all holidays with flights are ATOL protected for your financial peace of mind.
Most holidays will have transfers included but we recommend checking the holiday booked to ensure they are included. If not, we can include as required.
When we price with flights, we will include the golf clubs carriage.
For holidays over 5 nights, we will automatically include checked in luggage in our flight quotes.
With low cost options, we will include the standard seats. Should you wish to have specific seats, you should let us know beforehand.
Amendments
If you wish to cancel your booking you will need to notify us immediately. Refunds will be subject to venue cancellation policies, please note deposits are non-refundable. For full details please contact us via travel@exclusivegolftravel.com
We do not charge any admin fees when making a change to your booking, however depending on the nature of your amendment there may be changes to the package price.
Where one of your party drop out prior to departure, deposits remain non refundable and where bookings are based on a minimum number of players, we'll advise you beforehand.
For our full terms & conditions, click here.